Customer Support

  • Communicates and responds to varied technical solutions to customers using our shared inbox tool and Discord to assist customer’s inquiries.
  • Resolve customer inquiries in a timely manner using full understanding of the game functions, features, and customer environment.
  • Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions.
  • Empower customers to self-serve and help users navigate our on-demand success resources.
  • Collaborates with colleagues from technology team and customer team to solve complex problems.

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